Horizon Casino is a UKGC-regulated land-based casino located in Leicester Square, London, offering an authentic in-person gaming experience with professional dealers and luxury surroundings. Established in 2018 by Horizon Casino Limited, the venue caters to players seeking late-night table gaming and slots action, complemented by upscale dining and cocktail bars. With its central London location and extended hours of operation (10am-6am daily), Horizon Casino targets local players as well as international visitors aged 18+, who can engage in various responsible gambling tools including deposit limits and self-exclusion periods. The casino's Stellar Rewards loyalty program rewards members with exclusive benefits, promotions, and cashback incentives. Secure payments are facilitated through segregated customer funds and certified gaming machines, while security measures include CCTV surveillance, facial-recognition technology for excluded persons, and regular audits by TST (Test System Technologies). Customer support is available through telephone, email, live chat, and on-site management during operating hours. While the casino does not offer online play or remote access, its mobile website provides an intuitive user experience with venue maps, table status, event schedules, and rewards tracking via membership number lookup.
Horizon Casino's unique blend of late-night table gaming, slots, dining, cocktails, and luxury surroundings has earned it a strong reputation among players seeking an authentic in-person experience. The venue is licensed by the UK Gambling Commission (UKGC), ensuring that all games are fair and transparent. Players can trust their banking needs to be secure with Horizon Casino's use of TLS 1.3 encryption and AES-256 data protection. Additionally, professional dealers trained to UKGC standards guarantee a smooth gaming experience.
In terms of practical day-to-day user experience, players will appreciate the comprehensive search and filtering features on the website, allowing them to easily find their favorite games or try new ones. The casino's mobile usability is equally impressive, ensuring that players can access their accounts, deposit funds, and play games seamlessly across a range of devices. Moreover, Horizon Casino has implemented robust responsible gambling tools, including self-exclusion periods, loss limits, and time reminders, to help players maintain control over their gaming habits.
Here is a summary table highlighting some key features:
| Feature | Details |
|---|---|
| Licensing | UKGC-regulated land-based casino |
| Banking Security | TLS 1.3 encryption, AES-256 data protection |
| Game Quality | Fair and transparent games with professional dealers trained to UKGC standards |
| Mobile Usability | Seamlessly access accounts, deposit funds, and play games across various devices |
Key player benefits include:
Horizon Casino is a UKGC-regulated land-based casino, operating under the strict guidelines set by the Gambling Commission. This regulatory framework ensures player funds are protected and that robust Know Your Customer (KYC) and Anti-Money Laundering (AML) controls are in place to prevent illicit activities.
Operational compliance at Horizon Casino extends beyond regulation to encompass comprehensive security measures. The casino employs SSL encryption, AES-256 for stored data, and physical safety features such as CCTV recording and audio monitoring in table games areas. In terms of player protection systems, the venue offers SENSE self-exclusion scheme, its own self-exclusion process, and supports links to various support organizations.
Horizon Casino prioritizes transparency throughout its operations, clearly outlining bonus terms, wagering requirements, game weighting, withdrawal rules, and account processes on its website and in-venue. The casino's Stellar Rewards loyalty program offers a comprehensive benefits package for members, including regular events, dining options, and complimentary high-speed Wi-Fi. By combining robust regulatory oversight with transparent operational practices, Horizon Casino fosters an environment of trust and fairness, where players can enjoy a secure and rewarding gaming experience.
Horizon Casino's casino banking is straightforward and efficient, allowing players to deposit funds quickly using a variety of methods. Withdrawals are also possible, with some flexibility regarding minimum-maximum amounts. The supported currencies are not explicitly mentioned.
| Method | Deposit | Withdrawal | Min-Max Amount |
|---|---|---|---|
| Bank Transfer | Instant deposit | After approval, 1-6 hours out | £100 - £10,000 |
| Credit/Debit Card | Same day to next business day | Typically within hours, after verification | £20 - £5,000 |
Horizon Casino offers a straightforward withdrawal policy, with minimum limits and payout capacity clearly outlined to ensure transparent processing for members. Verification is required before withdrawals are initiated, with KYC checks typically completing faster once all documentation has been received if supported.
| Type | Threshold | Notes |
|---|---|---|
| Minimum Deposit | £10 | Subject to account approval |
| Minimum Withdrawal | £20 | After verification |
| Maximum Per Transaction | £50,000 | Issuer-dependent |
| Daily Withdrawal Guidance | Up to 5x per day | Fastest once verified |
| E-wallet Payouts | Most major e-wallet brands accepted | Same processing times as bank payouts |
| Card/Bank Payouts | All UK-registered cards and banks supported | May take additional business days due to issuer verification requirements |
| Verification Review | Mandatory for all first-time withdrawals | Can be initiated early through online account management or direct contact with the cashier team |
Completing verification steps ahead of time can significantly streamline your payout experience, ensuring that you have access to funds in a timely manner.
Horizon Casino offers a diverse collection of games, including slots, live casino titles, and table games. Players can browse through various categories or utilise search functionality to find specific providers or game themes.
| Game | Type | Provider | RTP | Description |
|---|---|---|---|---|
| Starlight | Slots | NetEnt | 96% | Expanding wilds and re-spins with a high-volatility mechanic |
| Roulette Royal | Live Casino | Evolution Gaming | 97.3% | European Roulette with an adaptive betting range and live dealer features |
| Mega Fortune | Jackpot Slots | Quickspin | 94.03% | Progressive jackpot slots with multiple multiplier features and expanding wilds |
| Blackjack Pro | Table Games | Playtech | 98.36% | Classic blackjack variant with optional surrender rules and high-low betting limits |
| Wild West Showdown | Live Casino | Scientific Games | 95.67% | Live roulette with multiplier features, side bets, and a show-down-style bonus round |
Horizon Casino's live casino offering includes table games like Roulette Royal, as well as Blackjack Pro and other variants. Players can participate in leaderboard events and seasonal promotions to win additional rewards or prizes. The venue also caters to casual players through its generous betting limits, while high-rollers may find appealing opportunities for large wagers within specific title offerings.
Horizon Casino offers a transparent and comprehensive set of promotions designed to enhance the player experience. The casino provides various forms of bonuses, including welcome offers, reloads, cashback, free spins, and missions. These incentives are available to both new and existing members, with clear qualifying requirements and practical wagering conditions. Bonus variety is extensive, catering to different preferences and playstyles. Promotion usability is prioritized through user-friendly terms and conditions.
| Offer | What You Get | How To Qualify | Wagering | Key Rules |
|---|---|---|---|---|
| Welcome Bonus | £25 in free chips | Register for a membership, 18+ ID verification required | Opt-in mandatory within the first hour of registration | Chips valid for 72 hours, game weighting applies |
| Reload Bonus | 5% cashback up to £20 per month | Deposit a minimum of £50 every 4 weeks | Cashback credited next business day, no opt-in necessary | Valid for table games only; selected machines excluded from offer |
| Free Spins | 30 spins on Starburst with 3x wagering requirements | Opt in within the first 24 hours after registration, minimum deposit £20 required | Spins valid for 5 days, credited in sets of 10 per day | Game weighting applies to free spin winnings; other T&Cs may apply |
| Cashback | Monthly cashback up to 5% on losses exceeding £1000 | Minimum deposit and play through requirements (opt-in optional) | No wagering applied to cashback payouts | Credited next business day, subject to changes based on casino's discretion |
Promotions at Horizon Casino come in various forms, including bonus rewards, free spins, and ongoing loyalty incentives. Players can expect a mix of offers tailored towards new members and existing players alike.
Horizon Casino's Stellar Rewards program is a tier-based system that awards points for every bet placed, redeemable against cash or bonus funds. Members progress through four tiers: Bronze, Silver, Gold, and Platinum, unlocking increasing benefits such as dedicated support, tailored bonuses, and faster payout processing. The rewards exchange rate varies depending on the member's current tier and activity levels.
Practical players can expect seasonal campaigns offering exclusive tournaments, leaderboard events with cash prizes, and prize draws for premium packages. Regulars will enjoy reload rewards, personalized offers based on their gaming history, and VIP treatment at the venue, including priority access to high-stakes games and private areas.
Horizon Casino offers a mobile-optimized website that provides a seamless and immersive experience, accessible on both iOS and Android devices. The browser-based play is accompanied by an app-like interface, allowing users to navigate the site with ease and fluidity. The page loads quickly, ensuring that players can access their favorite games and features in no time.
The interface boasts several usability-enhancing elements, including provider filters for streamlined game selection, category tabs for easy navigation, and volatility tags for informed decision-making. Additionally, a persistent bet slip facilitates convenient wagering management, while the searchable help centre provides immediate assistance whenever needed. The mobile site also incorporates clear verification guidance to support responsible gaming practices, ensuring that users have access to all necessary tools and resources within reach of their account menu, accessible from any page on the website.
Horizon Casino offers a comprehensive support system to assist Horizon Casino with their queries and concerns. The casino provides multiple channels for customers to reach out, including live chat on the website, email support via and telephone assistance during gaming hours. Customers can expect a response within 24 business hours through these channels.
The support team at Horizon Casino is equipped to handle various issues that may arise, such as verifying KYC information, resolving payment-related concerns, withdrawing funds, clarifying bonus terms, setting up safer gambling settings, and escalating disputes. They are trained to provide clear instructions and guidance throughout the process, ensuring a smooth experience for all customers.
To ensure you receive prompt assistance with your issue, please consider the following:
The Horizon Casino offers a unique blend of traditional gaming, luxury surroundings, and rewards program.
| Pros | Cons |
|---|---|
| Established UKGC-regulated land-based casino with professional dealers | Limited to physical venue access; no remote play or online options available |
| Central London location with extended hours (10am–6am) daily | Machine time-limit reminders can be overridden by re-inserting the membership card |
| Comprehensive Stellar Rewards loyalty program with tier progression and benefits | Customer funds are segregated per UKGC rules but not protected by FSCS in event of operator insolvency |
| Transparent published rules on ID verification, payment fees, customer-fund segregation, complaints, and safer-gambling controls | In-person discussion required for some financial/visit limits with a manager |
| High-speed Wi-Fi available for members; luxury surroundings and hospitality features | Tier progression and bonus tracking require annual resets and in-venue verification |
| £25 welcome chips, monthly 5% cashback, and reload bonuses for members; late operating hours (tables to 6am) daily | Restricted access for persons under 18, SENSE-enrolled individuals, persons using another person's membership, or those excluded by management |
